GoVoIP Performance Issues

Minor Incident Services GoVoIP Voice
10 hours, 20 minutes

Update

Resolved

21:06 - Optical link issue now resolved, system now fully operational.

Jun 5th, 2019 10:47 NZST
Investigating

We have identified an issue with one of our optical links affecting some customers, this is causing a minority of calls to fail to establish and established calls to have a small percentage of packet loss affecting audio quality. This problem is only affecting one part of the GoVoIP system, the other parts are fully operational. The affected system has now been de-prioritized but there are still phone systems registered to it. If you or your customers are affected, simply refresh your trunk registration or reboot your phone system to force it to cut across. We will be implementing a permanent fix out of hours.

Jun 5th, 2019 10:47 NZST