Incident Involving Broadband

Major Incident Services Broadband
3 hours, 11 minutes

Update

Resolved

Issues should now be resolved for all customers, if still having an issue please contact us on 0800508888

Aug 20th, 2019 10:51 NZST
Investigating

Services are now coming back online, we are continuing to monitor.

Aug 20th, 2019 09:40 NZST
Monitoring

The issue has been identified with one of our upstream providers and happened as a unintended side effect of planned maintenance. They are now rolling back those changes to get everything back up and running shortly.

Aug 20th, 2019 08:26 NZST
Issue

We are investigating an issue affecting broadband services for some customers. Updates to follow.

Aug 20th, 2019 08:02 NZST