Incident Involving Broadband

Major incident Services Overview Broadband
2019-08-20 07:40 NZST · 3 hours, 11 minutes, 1 second

Updates

Resolved

Issues should now be resolved for all customers, if still having an issue please contact us on 0800508888

November 5, 2021 · 04:24 NZDT
Investigating

Services are now coming back online, we are continuing to monitor.

November 5, 2021 · 04:24 NZDT
Monitoring

The issue has been identified with one of our upstream providers and happened as a unintended side effect of planned maintenance. They are now rolling back those changes to get everything back up and running shortly.

November 5, 2021 · 04:24 NZDT
Issue

We are investigating an issue affecting broadband services for some customers. Updates to follow.

November 5, 2021 · 04:24 NZDT

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