Incident & maintenance history


2021-07-13
VM Host Issues - Affecting Some 3CX Systems
2021-06-07
BNG Upgrade from 2021-06-07 10:00 NZST to 2021-06-07 16:00 NZST
2021-05-09
Critical Hardware Replacement - Queen Street from 2021-05-09 13:00 NZST to 2021-05-09 19:00 NZST
2021-05-09
Datacentre 220 Router Offline
2021-05-06
Major Impact - Auckland Metro Ethernet
2021-05-06
Degraded Performance - Queen Street Core
2021-05-06
Core Router Upgrade - 220 Queen Street from 2021-05-06 22:00 NZST to 2021-05-07 01:00 NZST
2021-04-28
Datacentre Router Linecard Failure
2021-04-07
Emergency Planned Work - Hamilton / Tauranga UFB from 2021-04-07 02:00 NZST to 2021-04-07 05:00 NZST
2021-03-11
Enable UFB - 11/3/21
2021-02-22
Server/IP Transit Outage
2021-02-12
Hazard Notice -- Equipment Install from 2021-02-12 16:00 NZST to 2021-02-12 21:00 NZST
2021-02-07
Broadband Connection Packet Loss
2021-01-27
Hazard Notice -- Emergency Work - Auckland UFB Handover from 2021-01-27 22:00 NZST to 2021-01-28 06:00 NZST
2021-01-14
Outbound Calling Issue
2021-01-14
Hazard Notice - Broadband from 2021-01-14 00:00 NZST to 2021-01-14 06:00 NZST
2021-01-09
Hazard Notice - Broadband from 2021-01-09 00:00 NZST to 2021-01-09 06:00 NZST
2020-12-25
Core Route Engine Outage
2020-12-11
Hazard Notice -- Emergency Work - UFB Handover from 2020-12-11 12:33 NZST to 2020-12-11 13:00 NZST
2020-12-09
BNG Software Upgrade from 2020-12-09 21:00 NZST to 2020-12-09 23:00 NZST
2020-12-04
CWDM OTN Fault - Linked to Incident#36905
2020-12-04
Fibre Cut - MDR -> DVG
2020-11-24
Sonicwall Authentication Issue
2020-11-24
Handover Capacity Upgrade - Auckland UFB from 2020-11-24 22:00 NZST to 2020-11-25 02:00 NZST
2020-09-24
Emergency Maintenance - BNG Configuration from 2020-09-24 20:00 NZST to 2020-09-25 00:00 NZST
2020-09-09
Unplanned Event - 9-9-2020
2020-08-12
Scheduled Maintenance | Software Upgrade BNG from 2020-08-12 19:00 NZST to 2020-08-12 23:59 NZST
2020-06-12
Calling Issues
2020-05-25
Minor Transit Degredation
2020-05-22
Scheduled Outage Notification: UFB/DSL Services from 2020-05-22 22:00 NZST to 2020-05-23 06:00 NZST
2020-05-18
Internet Service Degredation
2020-05-12
Spark Calling Issue
2020-05-15
Hazard Notice: Planned Works - MDR Upgrade from 2020-05-15 09:00 NZST to 2020-05-15 18:00 NZST
2020-05-13
DSL/UFB BNG Cutover from 2020-05-13 22:30 NZST to 2020-05-13 23:30 NZST
2020-03-09
Urgent Router Upgrade @ 220 Queen Street Data Centre from 2020-03-09 23:27 NZST to 2020-03-09 23:40 NZST
2020-03-09
Routing Issue at 220 Queen Street Data Centre
2020-02-14
Hazard Notice | MDR Datacentre from 2020-02-14 07:00 NZST to 2020-02-14 18:00 NZST
2019-12-11
One Way Audio - Calls from Spark 09 Region
2019-10-26
GoVoIP System Upgrade Window from 2019-10-26 05:00 NZST to 2019-10-26 06:00 NZST
2019-10-21
Voice Incident
2019-10-04
Voice Issue
2019-09-26
Emergency Maintainence - 2019-09-26 | Optical Transport Auckland Metro from 2019-09-26 21:00 NZST to 2019-09-26 22:00 NZST
2019-09-05
Scheduled Works Notification | MDR (05/09/2019) from 2019-09-05 00:00 NZST to 2019-09-05 06:00 NZST
2019-09-06
Scheduled Works Notification | MDR (06/09/2019) from 2019-09-06 00:00 NZST to 2019-09-06 06:00 NZST
2019-08-30
Hazard Notice | Domestic IP Transit from 2019-08-30 00:01 NZST to 2019-08-30 01:00 NZST
2019-08-20
Incident Involving Broadband
2019-08-28
Hazard Notice | TDC Datacentre from 2019-08-28 00:00 NZST to 2019-08-28 06:00 NZST
2019-08-20
Hazard Notice | IP Transit from 2019-08-20 02:00 NZST to 2019-08-20 06:00 NZST
2019-06-11
Hazard Notice: Hardware Installation from 2019-06-11 10:00 NZST to 2019-06-11 16:00 NZST
2019-04-30
Hazard Notice - Scheduled Maintenance from 2019-04-30 00:00 NZST to 2019-04-30 06:00 NZST
2019-05-03
GoVoIP Performance Issues
2019-05-22
Generator Testing - Wednesday 22 May 2019 from 2019-05-22 07:30 NZST to 2019-05-22 09:30 NZST
2019-05-21
MetroEthernet Switching Failover
2019-05-22
Broadband | International Slow Connectivity
2019-05-31
Hazard Notice: Hardware Rehoming from 2019-05-31 23:00 NZST to 2019-05-31 23:59 NZST
← Back